Forrester Consulting surveyed 159 global IT and business decision-makers and found that today, these POS workers are poorly supported by current systems, underutilised and provide a great opportunity to differentiate a company’s product or service. In short, organisations will require new processes that will require support for an emerging workforce and newly empowered customers. Technologies that include mobile capture and print, business process management, dynamic case management will be strong enablers.
Part 2 will focus on the key findings and recommendations.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
Data Centre Dynamics Ltd.
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