Consumers demand superior support, valuing their service experiences so much that 86% say they will often pay more for a better experience.
This eBook presents the value of providing superior customer service and how so many companies today prioritize investments in field service management.
Readers will also learn the value of leveraging the cloud when deploying a field service optimization solution and how two market leaders in cloud solutions—ClickSoftware and salesforce.com—have partnered to create a real-time scheduling and mobility solution that allows companies to enhance customer service.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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