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Home > Cisco > How-to Guide: Top Ways to Improve Contact Center Performance
 

How-to Guide: Top Ways to Improve Contact Center Performance

White Paper Published By: Cisco
Cisco
Published:  Feb 06, 2014
Type:  White Paper

Recent studies have demonstrated a positive relationship between the implementation of advanced technology in contact centers and increased caller satisfaction. For example, advanced call handling techniques reduce average queue time by anywhere from 12 to 43 percent. Calls per hour per agent improved 6 to 18 percent. And self-service options were shown to increase satisfaction among the least satisfied callers from 39 to 66 percent. In this paper, you will learn more about the ways in which advanced technology is transforming contact center productivity.

To learn more download this whitepaper. Compliments of Cisco.



Tags : 
cisco, contact center, contact center performance, manage costs, segment customers, multi-channel performance, customer collaboration, it management