Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information on how we use and manage cookies please take a look at our privacy and cookie policies. Some parts of the site may not work properly if you choose not to accept cookies.

Home > > The Benefits of Humanizing the Service Desk

The Benefits of Humanizing the Service Desk

White Paper Published By:
Published:  Jan 29, 2014
Type:  White Paper
Length:  7 pages

The Service Desk industry is moving at an ever-faster rate. Tasked with supporting an increasing array of technologies, services, software and devices, Service Desks have to be flexible and make decisions about what they do support and what they don't. Additionally, Service Desks are exploring new ways to offer support be it through self service and self help, social media, or implementing their own technologies such as Asset Management, remote support and new ITSM software and add-ons.

What all of this means is that support is changing as technology pushes Service Desks to consider how they operate and how they can improve the way that they support customers.

However, despite all of these technological advances and changes in the way people work, the Service Desk industry is still very much customer focused and customer driven - so how do we ensure that the service delivered is still human? How can service maintain the personal touch when it's delivered through live chat or without any human interaction at all through self help? Read this whitepaper to answer these questions and more.

Tags : 
logmein, customer service, service desk, customer support, software, devices, self service, self help, social media, asset management, remote support, itsm software