Delivering exceptional customer experiences today is no easy endeavor. Gone are the days when businesses would delights their buyers by solely focusing on accomplishing internal efficiencies in customer care programs. Success in today’s multi-channel and multi-touch customer engagement landscape requires businesses to identify the channel preferences of each client, and streamline internal activities to ensure delivering consistent and personalized messages through multiple touch-points.
Social media is a key ingredient of these multi-channel customer care programs. To learn more download this Aberdeen Research Document. Compliments of Oracle.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
Data Centre Dynamics Ltd.
102-108 Clifton Street
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