Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information on how we use and manage cookies please take a look at our privacy and cookie policies. Some parts of the site may not work properly if you choose not to accept cookies.

sections
Home > Genesys > Top 5 Steps to a World-Class Contact Center
 

Top 5 Steps to a World-Class Contact Center

White Paper Published By: Genesys
Genesys
Published:  Oct 16, 2013
Type:  White Paper
Length:  4 pages

Changes in customer behavior and expectations are causing organizations to make dramatic shifts in how they engage with customers. The requirements for a world-class contact center in this new environment have also shifted.

In this white paper you’ll find five key steps to keep in mind when building a world-class contact center in today’s rapidly changing customer landscape.



Tags : 
contact center, customer service, customer relationship management, technology, business process management, bpm, crm, enterprise applications