Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information on how we use and manage cookies please take a look at our privacy and cookie policies. Some parts of the site may not work properly if you choose not to accept cookies.

sections
Home > Genesys > Analyst White Paper: Prepare Contact Centers for the Future With SIP
 

Analyst White Paper: Prepare Contact Centers for the Future With SIP

White Paper Published By: Genesys
Genesys
Published:  Oct 16, 2013
Type:  White Paper
Length:  9 pages

The existing upgrade paths from legacy PBX and ACD suppliers make it difficult for contact center executives to contemplate the future of customer service on their own terms. If your ACD-based contact center has become a road block for adding capacity or adding channels such as social media and mobile, you might want to think about making the switch to a SIP-based contact center solution. 
 
SIP delivers two important advantages over legacy switching:

  1. SIP is based on open standards, so you can choose hardware and software that is best suited for your environment.
  2. SIPís capability extends beyond voice to new media types such as mobile, social media and video.

SIP-based contact centers provide a roadmap to sophisticated features without the complexity and expense of traditional proprietary ACDs.
 
Learn more about how to build the next-generation customer service platform.



Tags : 
contact center, customer service, social media, mobile, sip, technology solution, technology, enterprise applications