The key to understanding the evolving role of VoIP is recognizing that itís a lot more than just another method for making voice calls. Buying VoIP means more than simply replacing your existing phone system with a functionally identical one running over an IP network. In fact, the underlying IP technology makes possible great advances in the convenience and capabilities of phone systems. Most important of these is that it allows the integration of voice calling with multiple other methods of communication. Both sellers and buyers of VoIP products that build their strategies around this reality will fare best.
Unsurprisingly, most leading providers are moving in this direction. On the equipment side, these include august names like Avaya, Cisco and ShoreTel. On the hosted services side, they include BroadSoft, Fonality and 8x8 (though Fonality actually plays on both sides).
This document identifies 10 companies and technologies to watch in 2013. Each of them illustrates some aspect of VoIP business and technology that will affect companies using or considering using VoIP in the near future. And in many if not most cases, their integration of VoIP with other communication methods is in large part what makes them worth watching.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
Data Centre Dynamics Ltd.
102-108 Clifton Street
London EC2A 4HW