From North America to Asia Pacific and Europe, companies in the semiconductor and solar industries around the world depend on the wafers and related products designed, developed and manufactured by MEMC. Every day, this publically traded global company receives hundreds of sales orders, as well as changes to existing orders. Company leaders felt the highly manual sales order entry process was limiting the productivity of its 30 customer service representatives, as well as subject to errors. To address the inefficiencies related to manual order processing, MEMC implemented an automated solution that captures orders and inputs them directly into its SAP system. Read their story to learn how MEMC is saving at least 35 hours per week and reducing order errors by automating sales order processing with Esker.
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