Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information on how we use and manage cookies please take a look at our privacy and cookie policies. Some parts of the site may not work properly if you choose not to accept cookies.

sections
Home > ClickExpress > How to help your field employees provide the best customer service-in three easy steps
 

How to help your field employees provide the best customer service-in three easy steps

White Paper Published By: ClickExpress
ClickExpress
Published:  May 01, 2013
Type:  White Paper
Length:  3 pages

The cost of ineffective customer service visits isn't just in money: the greater cost is in customer satisfaction. When a mobile workforce employee doesn't arrive on time, is missing equipment, or doesn't resolve the issue on the first visit, it leads to customer dissatisfaction, lost business, and today, public complaints in the media and social networks. Every single service organization understands the crucial value of great customer service. Every single visit to a customer is critical. In this paper, we reveal the 3 steps to a great visit every time.



Tags : 
employees, customer, mobile, workforce, organization, service