Every business is driven primarily by the pursuit of profit, constantly seeking to maximize earnings by increasing revenues and containing or reducing costs. There are endless financial yardsticks used to measure and gauge this pursuit. Companies with significant field service departments – those comprising considerable investments in labor and equipment – understand how important operational efficiency and service quality are to controlling costs. But how to measure these? More importantly, how do you then use the data to drive more informed business decisions?
This paper will present a unique and powerful method for identifying and monitoring field service metrics. It will reveal how to use data to expose the real story behind your operations. Through a detailed discussion about the range of metrics at your disposal – and how to choose the right ones for your company – this paper will equip you with a tried-and-tested approach for using metrics to measure your operational performance as it relates to the pursuit of your company’s business goals.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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