Over the years, CRM implementations have become great repositories of information and sources for customer insight. But what many large organizations are finding today is that as smart phones, cloud computing and social networking change the ways we communicate, applying CRM-based customer insight is becoming increasingly complex, making true customer “engagement” harder to achieve.
Download our free guide to learn:
How to drive customer engagement through two-way dialog
When to integrate intelligent sending and receiving into your organization
What it takes to communicate with customers on their terms (through email,SMS and MMS, IM, and social messaging)
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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