Managing IT services has rarely been as challenging as it is today. Service and support staff face continuously escalating demands and complexity, which increase costs, drag down productivity and hamper the effectiveness of the IT department in supporting business goals. The solution is to tame the complexity by adopting a standards-based strategy that automates, simplifies and evolves IT service management. And yet, companies are finding it hard to design and implement such a plan, according to a recent survey by IDG Research Services. In the survey, only 2 percent of companies have a fully integrated approach to service management; more than 75 percent are not integrated at all or only partially integrated. This white paper examines what’s holding IT back and offers a potential way forward.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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