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If you are an Enterprise VoIP carrier, or for that matter, any business interested in selling advanced voice services like Call/Contact Center or Hosted PBX (a traditional telecom carrier, IT Service, Data Services, ISP or telephone equipment manufacturer) you must build and maintain extensive operations infrastructure and operations expertise in your organization. The purpose of this White Paper is to bring structure and method to your approach to Enterprise VoIP operations. While it is complex to launch a new service offering, there are technologies and options available today that make the process easier than ever. Table of Contents Running Operations as an Enterprise VoIP Hosted PBX service provider: What you need to Know
1. Working with Network Providers 2. Web Portals & OSS 3. Core Telephony Infrastructure 4. Customer Support 5. Tax and Regulatory 6. Billing and BSS 7. Telephony Service Features
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