Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information on how we use and manage cookies please take a look at our privacy and cookie policies. Some parts of the site may not work properly if you choose not to accept cookies.

Home > EMA > It's the Data: A New Approach to IT Service Excellence

It's the Data: A New Approach to IT Service Excellence

Webinar Published By: EMA
Published:  Aug 22, 2012
Type:  Webinar

IT infrastructure is a critical enabler of business value. Its stability and agility rely on well coordinated management processes, such as asset, change and incident management. These processes, in turn, rely on accurate data. Without it, IT service management is handicapped: the risks of a change cannot be understood nor can the impacts of a service outage. Large asset portfolios also equal large financial commitments, and without clean data, these finances have no transparency.

As a result, data quality in CMDB and asset systems is of high concern for IT operations of any size. Clear data management and reconciliation approaches are required and, often, complex business rules must be developed to correctly align IT data from multiple diverse sources. The data management and reconciliation capabilities found in IT service management products, however, are often weak. Blazent, on the other hand, is pioneering a new approach to master data management that can greatly improve the business results from IT.

Join EMA Research Director, Charles Betz, and Blazent Senior Director of Sales Engineering, Adam Clark, to learn:

  • How poor quality data can directly impact IT service quality
  • The different approaches to an IT master data strategy
  • The challenges of existing CMDB discovery and reconciliation approaches
  • Blazent's approach (including customer case studies) to enabling high quality IT data management. 

Date: Wednesday, September 12, 2012

Time: 9:00 am PDT / 12:00 pm EDT
5:00 pm GMT Summer Time (London, GMT+01:00)

Duration: 1 hour 

Tags : 
it infrastructure, data management, backup and recovery, data strategy, data quality, blazent, improving business results