Most folks in the IT industry take a lot of pride in their work. Sure, some users can be a little annoying sometimes - but most of the time, we can see how our often behind-the-scenes work can make users more productive and even happier. When it comes to end-user service, however, cutting corners can really prevent us from getting the job done. Generally speaking, it's the help desk's job to coordinate all of these people and pieces of equipment, and when the help desk cuts corners on that coordination job. well, it shows. This whitepaper will explain why it's so important to have basic processes to help run a successful business.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
Data Centre Dynamics Ltd.
102-108 Clifton Street
London EC2A 4HW