Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information on how we use and manage cookies please take a look at our privacy and cookie policies. Some parts of the site may not work properly if you choose not to accept cookies.

Home > LogMeIn > Problem Solving and Product Information - Live Chat Works!

Problem Solving and Product Information - Live Chat Works!

White Paper Published By: LogMeIn
Published:  Mar 01, 2012
Type:  White Paper
Length:  21 pages

The Effectiveness of Live Chat Technology report, in its third year, hopes to answer three main questions:

  1. Does the live chat technology influence purchase intent?  
  2. How effective (or annoying) is one particular live chat feature - proactive invitations? 
  3. What kind of best practices can be gleaned and introduced from understanding the shopper's perspective about the technology?
Access this resource to uncover the results of the survey including the top 5 conclusions they uncover. Take a closer looks at the feelings and opinions of live chat from real users and uncover if this technology can help - or hinder - your business.

Tags : 
logmein, online sales, live chat, customer satisfaction, product information, cutomer support