It's pretty much the worst-case scenario for any business: Users alerting IT to a problem. The Help Desk - users' first contact point - has no idea what's happening. The Help Desk starts tracking down network administrators and engineers to try and find out what's going on and to resolve the problem. And that's just the start of the problem: From there, users will be continuously checking in with the Help Desk to find out what's happening. The Help Desk will be bugging whoever is trying to fix the problem. Things slow down. People get frustrated. IT looks incompetent.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
Data Centre Dynamics Ltd.
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