In this case study, iKnowtion helped this client improve its call volume forecasting process by building a robust set of key data elements that was used to estimate a set of predictive models. The models provided the client with much needed information as to how various independent factors, such as advertising, seasonality etc. affect call volume in the short and medium term.
Download the case study to find out:
How a rapidly growing business could accurately forecast their call volume so they could provide cost-effective customer service using people instead of an automated system
Which key dimensions were drivers of call volume
Methods for determining call volume up to 90 days in advance
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
Data Centre Dynamics Ltd.
102-108 Clifton Street
London EC2A 4HW