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Home > Interactive Intelligence > Contact Center Consolidation and Centralization
 

Contact Center Consolidation and Centralization

Webinar Published By: Interactive Intelligence
Interactive Intelligence
Published:  Nov 08, 2011
Type:  Webinar

Consolidating onto a centrally managed contact center platform, well-equipped to service all your locations, can drive down your cost of ownership, while at the same time delivering more advanced services to your customers. Elimination of the multitude of systems in various locations, from various vendors, with distinct administrative interfaces provides an improved ability to centrally manage communications across the enterprise. Productivity increases through a common set of applications and services and the ability to deliver new functionality simultaneously across all locations. And overall reliability and availability of services can increase substantially. All well and good, but how do you get there?

In this web event, industry experts Drew Kraus, Research Vice President, Worldwide Enterprise Communications Applications, Gartner, Brad Herrington, Sr. Manager, Solutions Marketing,  Interactive Intelligence, Don Van Doren, President,  Vangard Communications and Tom Fisher, Director, Systems Engineering,  Interactive Intelligence will share their insight and practical hands-on experience about how to build a successful plan for consolidating and centralizing your contact center and enterprise communications.



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