Recent studies have found 55% of organizations have a formalized Voice of the Customer (VOC) program in place. Of those, 97% see true value as a result of the feedback collected. With the wrong tools, it can be difficult to effectively collect and analyze feedback from current and potential customers.
This guide gives you the tools to meet organizational feedback objectives by effectively utilizing technology. However, not all technology providers are created equal. It’s critical to select the right provider to partner with to meet your goals. After reading this document, you’ll be armed with must-ask questions to ensure the feedback management solution is ready to meet the needs of your project or greater feedback program – as well as additional tips for maximizing the value of you feedback programs.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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