Customer Experience Transformist Bruce Temkin discusses Online Customer Struggle and its effects on site conversion and customer retention. Geoff Galat of Tealeaf gives real-world examples of leading organizations that addressed Customer Struggle to decrease abandonment rates, raise customer loyalty and increase the value of their online channels.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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