As Fresh Direct grew, the company found that its network and phone system could no longer keep up with its fastpaced business operations. The voice and data network had been assembled from several different products, and was cumbersome to manage and update. The company had no wireless networking capabilities, and its call management features were also limited, making it difficult to reach a highly mobile workforce. To give its employees the immediate, direct communications that the business required, Fresh Direct replaced its phone system with the Cisco® Unified Communications System. The Cisco solution supports all of the company’s voice, data, and wireless communications on one secure network.
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