Both you and your customers need and want to maximize the effectiveness of your interactions. Customers want to interact with customer-contact applications that make the best possible use of their information and tailor the experience to their needs. A business intelligence (BI) solution that facilitates real-time decisions (RTD) adds significant new capabilities to all your customer-contact applications, allowing you to decisively increase your return on customer attention (ROCA). Read this white paper to learn how BI can combine your explicitly-defined business rules and automatically-identified statistical information to deliver the best possible content to your customers for every single interaction.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
Data Centre Dynamics Ltd.
102-108 Clifton Street
London EC2A 4HW