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Home > 3CSI > Social Media and CRM

Social Media and CRM

White Paper Published By: 3CSI
Published:  Feb 07, 2011
Type:  White Paper
Length:  9 pages

Take proactive Social CRM engagement beyond Facebook and Twitter to where 90% of the conversation occurs - in forums, blogs and groups. 75% of consumer would rather resolve issues online versus traditional methods. We can identify these individuals and provide the tools to engage them. And not only is online resolution less expensive, but it is immediate and has a groundswell effect, creating meaningful outcomes for your customers and your brand.

Tags : 
social media, crm, digital crm, engagement, customer service, customer care, social crm, vrm, eservice