In today’s ever-changing business environment, energy and utility companies are under increased pressure to streamline their processes, reduce costs and improve customer service with fewer resources. To satisfy these demands while remaining competitive, companies need a better way to manage multiple tools and business processes — as well as the thousands of documents, drawings, and related content created from e-mail and social networking.
Unfortunately, most energy and utility companies are handicapped with multiple, isolated, business processes that utilize a combination of time-consuming manual processes as well as automated systems to manage and solve a variety of issues. Typically there are disparate systems for creating and managing contracts, customer service, collaborative engineering, permit applications, documentation, materials management, maintenance and asset management --all of which need to be integrated to be more efficient.
Energy and utility companies need to manage incidents such as customer complaints or disputes to improve customer service while protecting the business should escalations occur. Advanced case management (ACM) provides enhanced service and risk management throughout the lifecycle of a case.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
Data Centre Dynamics Ltd.
102-108 Clifton Street
London EC2A 4HW