Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information on how we use and manage cookies please take a look at our privacy and cookie policies. Some parts of the site may not work properly if you choose not to accept cookies.

sections
Home > ATG, Inc. > Live Help: The Power of Click to Call and Click to Chat
 

Live Help: The Power of Click to Call and Click to Chat

White Paper Published By: ATG, Inc.
ATG, Inc.
Published:  Oct 07, 2010
Type:  White Paper
Length:  10 pages

This paper explores the role that voice and chat play in an effective live help offering, and examines how the two technologies – when deployed in an integrated fashion – offer the most revenue and loyalty benefits for companies that are serious about maximizing the return on their online channel investments.

This paper also illustrates how starting with voice-based sales assistance, and adding chat once key learnings are uncovered, is proving to be a highly successful approach to delivering faster ROI and greater long-term success.



Tags : 
atg, voice chat, roi, online channel investment, voice-based sales assistance, e-commerce, customer satisfaction